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How to Contact Amazon Customer Service Directly

Whether you have a product inquiry or a complaint, speaking to a customer service representative at Amazon can be quite a challenge. With various automated menus, getting through to a human-led conversation can be difficult to the point of frustration.

The company is interested in providing excellent customer experiences, that is what let the company come all this way, right? From its speed of delivery to vast supply of various products, the company offers quite a great deal to its customers. It should also have excellent customer service options. It is possible to reach out to customer service if you know exactly what to do.

By learning how to contact Amazon customer service directly, you can have a one-on-one conversation with a human representative instead of pre-programmed pages or bots.

How to Contact Amazon Customer Service Directly?

In order to reach out to a human representative from the Amazon customer service, you can follow the steps outlined below. 

Start a Live Chat

After signing into your Amazon account, visit the Contact Us page and start a live chat with one of the representatives.

  • Log into your Amazon account.
  • Visit the Contact Us page. 
  • Select Something else. 
  • Click on I need more help.
  • Chat with a customer service representative. 

Request a Phone Call

You can also request a phone call from the customer service representatives at Amazon.

  • Sign-in to your Amazon account. 
  • Go to the Contact Us page. 
  • Click Something else.
  • Choose I need more help. 
  • Select Request a phone call

You Will Need to Get Through a Few Options First

While learning how to contact Amazon customer service directly, the steps mentioned above will show you a variety of other options first. 

For instance, when you visit the Contact Us page, you will see categories such as:

  • A delivery, order or return
  • Prime
  • Accessibility

You need to look past these categories to find the Something else option. 

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This also holds true for the I need more help option. 

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Once you are through these options, you can get one of the following choices to move forward with speaking to a customer service representative at Amazon. 

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By going through these steps, you can learn how to contact Amazon customer service directly.

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