From Data to Decisions: How SmartAC.com Provides HVAC Insights

Traditionally, companies providing HVAC maintenance operated on a lot of assumptions. For example, they assumed that if clients weren’t calling for help, then their systems were working fine. Even scheduled maintenance was based on assumptions about how long components like filters or motors should last without any specific data on the performance of the particular system.

Today, however, HVAC companies are able to abandon assumptions and act on data thanks to SmartAC.com and the innovative systems it provides. SmartAC.com is changing the world of heating, ventilation, and air conditioning by providing maintenance companies with remote access to data that details the operations of a client’s specific system. The data provides the insights maintenance companies need to make informed decisions that optimize their operations, improving both performance and profitability.

“We achieved two important goals when we developed SmartAC’s data-driven system,” says Andrew Parks, Director of Marketing for SmartAC.com. “For homeowners, SmartAC gives reliable and relevant data needed to have peace of mind. If there is a problem, homeowners know about it well in advance and are able to act before it leads to costly failures. For HVAC business owners, SmartAC provides the tools needed to engage with clients in a more efficient and effective way, improving the customer experience while reducing pressure on technicians.”

Using innovative sensors to gather key performance data

The SmartAC.com system revolves around custom sensors specifically designed to monitor key HVAC performance metrics. The sensors, which are placed by HVAC maintenance companies in their clients’ homes, monitor temperature, airflow, and moisture levels. The data they collect is sent to a central dashboard wirelessly, giving both homeowners and service providers real-time access to intel on system performance.

“If our sensors only provided remote monitoring, it would be a huge improvement over traditional maintenance methods,” Parks says. “But our system multiplies their value by analyzing the data they collect and leveraging it to diagnose problems as they are developing. The total system is a diagnostic tool that uses data trends to identify problems before they cause shutdowns or damage.”

Using HVAC data to save money

By providing a true picture of HVAC performance, SmartAC.com saves money for both homeowners and maintenance companies. Its real-time performance monitoring lets homeowners ensure their systems are always running optimally, which means lower energy costs. And by empowering maintenance companies to make better maintenance choices, SmartAC.com extends the life of HVAC units, which means a homeowner’s HVAC investment lasts longer.

Maintenance companies that rely on SmartAC.com save money by avoiding one of the most costly issues they face: no-fee truck rolls. The SmartAC.com system combines current data with past readings to give a clear picture of what is happening with systems, which means maintenance visits only happen when they are necessary.

“No-fee truck rolls are a problem that every HVAC company would love to avoid,” Parks says. “The technicians who make those unnecessary calls could be helping someone with a pressing problem rather than spending time with a customer who does not need service. SmartAC equips companies with an intelligent system that makes sure revenue is ready before trucks roll.”

Using enhanced efficiency to build better customer relationships

When homeowners experience an HVAC failure, they want a fast fix, which often means googling AC repair and reaching out to the first company that comes up. In those cases, the result is a loss of business for the homeowner’s normal HVAC maintenance company and, in many cases, subpar service from a company that is unfamiliar with the system.

The data SmartAC.com systems provide prevents the type of surprise failures that lead to homeowners panicking. It lets maintenance companies see when performance is deteriorating and reach out to homeowners to warn them about the problem. As a result, companies can avoid losing longtime clients, and homeowners can avoid big problems that result in hefty repair bills.

“The SmartAC.com platform leverages intelligent monitoring to catch problems before they become expensive,” Parks shares. “More than 20,000 daily sensor data points feed our platform’s algorithms, enabling it to predict breakdowns and address them before they happen. It is a powerful tool HVAC companies can use to increase profits by solving problems proactively and doing away with maintenance customer churn.” While HVAC issues can’t be avoided, they can be detected before they lead to costly repairs. SmartAC.com gathers the data needed to detect those issues and transforms it into actionable intel that improves efficiency for both homeowners and HVAC maintenance companies.